E-commerce Review of Federal Express

FedEx has resume from Federal Express. Developed on 1972 by Fred Smith, he is an U.S sailor in Little Rock, Arkansas, United State of America. At the first time FedEx was be done formally on 17 April 1973 and serve in more than 20 citys in America. For sure at the first time FedEx was serve in 25 citys in America.

FedEx, for to be exact called by FedEx Corporation, is a company that cover in courier sector (delivery things), FedEx prepare for many service and also concern in many thing about send or delivery any stuff to the destination places, for example FedEx Express, FedEx Express is the most popular delivery service through the air in America, and than FedEx Ground something like FedEx Express but it is delivery service through the land. FedEx also have FedEx Freight, it is transportation carrying heavy stuff. And there are many other service, like FedEx Kinko’s Office and Print Services, it is service about bisniss for office. For example printing, copying, internet access, and other, for this time FedEx have service about important sending and urgent for any packages that not standart. Like important documents or something, this service called Custom Critical. And there are many service that always grow up until right now.

Until right now FedEx have become the biggest transportation company in the world that always service all about delivery and transportation anything in the big area. FedEx have more than 275.000 employee in the world, its also service in more than 220 country and many region in the world. With the big order that FedEx have, it is make it FedEx has been professional, they have more than 672 aeroplane, more than 70.000 transportation’s tools that used for delivery service and transportation things more than 6.5 million packages every day.

Now FedEx has become one of many company that have a lot of experience in major innovative and become a leader in many industrial sector in the world that grow up lately. FedEx have a slogan that become a foundation for their employees who work in this company. The slogan is “Absolutely, Positively” that can be mean in the other word “Be absolute and think positive”. This slogan can make the loyalty be maximize to provide the special solution for each of delivery, information and global trading that needed by world, that reqiered from the service that given by the company of Fedex.

In this passage I will discuss about how to use FedEx. Too many service that FedEx have, but in this season will be discusses about delivery through the air that called by FedEx Express generally. There are any step that required to use the FedEx service. The first, customer must fill the order form that provide by FedEx, and than

Their employee will be make it fix weight of the stuff that will be delivered. The weight will weigh be based on the real weight or can count with this formula (weight volume = (length * width * high)/6000), the second step about payment. Customer can pay with cash or credit, sometime FedEx company have any discount that be defferent on each branch. For the credit payment, customer can pay the bill on the next month first. The customer also can insure the their stuff, if they needed some insurance. The third, customer have facility to ask to be picked up the stuff with only call the nearest branch. The fourth, For shipping that not in area of FedEx, They also have the any solution. For example help the customers to transfer their stuff to the other company that FedEx have a relation. The stuff also can put it on the nearest office that FedEx have with the destination place, and then the reaciver can take it the stuff on the office. And the last tracking can be cover by program that provided.

This is the rules about shipping generally:

Fill the order form  weigh the stuff  come together the staff in the one place or one office  the information each of stuff was inputed in the computer  carrying the stuff in the warehouse  the next morning, stuff will carry in airport  the stuff was delivered in the destination places

This is the rules about reaciving generally:

The stuff have came to the destination airport  choosing the stuff, depand the destination city  take the stuff and carrying to the office  input the information stuff in the computer  courier was delivered the stuff to customer  information about reaciver was inputed in the computer.

By: Akido

E-commerce Review of Wintoys.com

In my assignment I will discuss about www.wintoys.com, it is one of the largest wooden toys factory in Indonesia. Wintoys is one of wooden toys exporter to many foreign countries, in the world. This company also one representative from ou country to join toys exhibition, which is held in Wan Chai market, Hong Kong. Beside that, they also follow many exhibitions in Indonesia, such as :

• Mom & Kids Expo 2008, at the Atrium of Plaza Tunjungan I, March 18th-23rd, 2008.
• Bobo Fair, at JCC Jakarta, June 25th-29th, 2008.
• Jakarta International Toys and Games, JHCC, August 7th-10th, 2008
• Hongkong Mega Show, Hongkong Convention Center, October, 20th-23rd, 2008
• Bobo Fair, Gramedia Expo, Surabaya, December 17th-21st, 2008.

To support the marketing strategy, wintoys launched this websites. In this page, we will try to overview a few part from the sites,both the positive and negative aspects.

The first time we visited this sites,you will see the main page. This main page consist of some elements. At the top corner of the page there are banner which can be clicked to aim to different pages, such as : home, contact us, products, promotions and etc. At the left corner of the sites, there are list of products that available in various categories and a search button to search items that customers need. At the bottom of the page there are images that adore by children to make the web page more attractive, and also there are a few superior products offeredwith special prices. There is a login button available at the right side of the page. And if the customers need further information about the products or company, visitorscan contact the contact person from this company,using yahoo messenger. For you who want to shop online, there is a way to do online shopping, through this sites. Regards the process of online shopping is :

First you have tomake an account to fill your information, after receive the password through your email, please login and choose things that you want to buy, after that logout. Later you will get email from the company about order confirmation, delivery it and how to pay.

At the centre page there are information about the latestnews, about various products from the company. My first impression after visited this sites, this sites attractive enough for kids, with a lot of funny pictures,but still too plain, it’s becaused Wintoys only offered a little news for the visitors. Besides,the language seems alittle bit rude, especially at the part “silakan anda bikin account terlebih dahulu”. This sentence in my humble opinion, it will be better, if we change it with “Anda dapat membuat account terlebih dahulu pada situs kami”. The advantagefrom the main page of the sites is there are good search engine for the database, that is very complete and this could happen, because the main aim of this company is to reach customers from foreign countries, because there is a major tendency from customers to find quality products than good sites.

My opinion about the other pages are :

• in the online shopping pages, there are 3 button that represent PDF, print and email. But the problem is the news inside those buttons are similar.
• In the promotion page, all promotions available is not descriptive. It’s because the items they promote are put into a single image, without further notification about the promotion date and items description about all items inside.
• about the store location page, this page is good enough with a grouping by city location and country. But it will be better, if there is an information about company image map.

A few suggestions for this sites are :

• there are bilingual features for this site, because a lot of its customers are from foreign countries.
• maybe this site can give an updated news about a wooden toys, available in Indonesia nowadays. A few tips about how to choose an educable toys, how to become a good parent,etc. Hopefully this can help increasing online visitors and also increasing new customers.
• about the payment methods, perhaps the sites support payment via credit card or visa.

By: Bambang