the abc shop has in Australia, they make a website to help the customer. this website is a site to sell some items like DVD, book & Mags, Music, audiobooks, clothes and toy and novelties. They sell all the items for members only. The items will be sent to address where user want, but to sent the item the abc shop can sent to all place in the world, and Indonesia does not in the list the abc shop can sent her item to the customer. Because of that abc shop don’t have a member from country or place where abc shop can sent the items to the place. The abc shop have a children item too. They categories all of their items, to help customer to find the items that they want, the customer can find items by search or see every category. The abc shop have browser interest category too, the category is list category that many customer in online see in this category. The abc shop sent the items to customer have 3 delivery method with different cost for every delivery method. The different of the delivery method not just the cost, but a place an address to sent the items and by what the items will be sent to the address that customer want to sent the items. That times to spend the delivery items is different too for every delivery method. The customer can choose the delivery method has he want. In choose the delivery method the customer must choose not for the cheaper cost only but they must know times to spend and place where they are want sent the items. Because the cheaper cost for delivery method is not for the best to other customer that in out off Australian and need the items their buy to send to the address in fast. When the customers want to buy some items in the abc shop customer can see the description of the items to make sure that items has customer want, after that the customer can choose all the items that they want to buy, and in all the items to basket. After that customers can make sure all items that they want to buy is already in there basket or not, if in that cart have items are not want to buy that items can be removed from the basket. After all the items in the basket list correct the customers can choose the delivery method and customer can know that total cost. After this customer can choose again what they want proceed her order. For customer don’t want proceed or pay online they can pay their order by phone or fax. If customer no problem to pay by online, they can proceed with order online. If customer choose proceed order online they must insert email and password that can make sure the abc shop that u a member. But if u first time buy customer u can choose the frame first time buy and insert all information that the abc shop want. After that u must insert name, addres, city, state, post code, country and confirm delivery method, in this page u can see description all of the delivery method, customer can change the delivery method in this page. The abc shop will check all your information in this page. if your information is correct u can do billing and payment. If customer choose order and pay by phone and fax, customer can call 1300-360-111 for phone proceed, 1300-360-150 for fax proceed, and customer can order by mail, for by mail customer must print the order and sent to abc shop customer order center on jpo box 9994 sidney 2001. because the abc shop in Australia they payment is in Australian dollar.